Experience
• Internship at PTCL February-March 2014
• Internship at IT Park (CMB) August-November 2014
 OS Installation
 Software Installation

• Working in Zong CMPAK Chine Mobile Company in Pakistan as a IT Service Desk Support Engineer
 Work on Help Desk tickets that come in via phone or email
 OS installation, TMG proxy server installation and configuration
 Software Installation And Configuration (VPN,VNC,TMG,Adobe Reader,Chrome,Security Essential)
 Outlook Email Configuration
 Interacting with customers for initial requirement like Setting up user accounts, permissions, passwords and monitoring access along with Fixing network faults.
 Technical/help desk/system support for clients using the network.
 Performing network maintenance and system upgrades including service packs, patches, antivirus and security configurations
 Improves system performance by identifying problems, taking corrective actions along with training to Clients.
 Securing network systems by establishing and enforcing policies, and defining and monitoring access.
 Assigning Task